Return Policy

Chapter & Charm Paper Co
Last updated: April 10, 2026

Due to the nature of our products, please review this Return Policy carefully before placing an order.

1. PERSONALIZED & CUSTOM ITEMS

Personalized, custom-made, or made-to-order items are not eligible for return, exchange, or refund.

This includes any product created specifically for the customer. All such items are considered final sale.

2. ELIGIBLE RETURNS

Non-personalized items may be considered for return only if all of the following conditions are met:

  • The item is unused

  • The item is in the same condition as received

  • The item is returned in its original packaging

  • The customer contacts us within 7 days of delivery

  • The return is approved prior to being sent back

Returns sent without prior authorization may not be accepted.

3. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, you must contact us within 7 days of delivery.

To process a replacement or refund:

  • Clear photos of the damaged or incorrect item are required

  • Clear photos of the packaging are required

  • Photos must be submitted for shipping insurance claims

If sufficient documentation is not provided, we are unable to issue a replacement or refund.

4. RETURN PROCESS

If your return is approved:

  • Return instructions will be provided via email

  • Items must be shipped back within the timeframe given

  • Once received and inspected, we will notify you of the approval status

Approved refunds will be issued to the original payment method.

5. SHIPPING & FEES

  • Shipping fees are non-refundable

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • We are not responsible for damage caused by improper handling after delivery

6. LOST OR STOLEN PACKAGES

We are not responsible for packages marked as delivered but not received.

Please contact the shipping carrier directly for assistance.

7. FINAL SALE POLICY

All sales are considered final once production has begun.

Chapter & Charm Paper Co reserves the right to refuse any return that does not meet the conditions outlined in this policy.

8. CONTACT INFORMATION

If you have questions about returns or believe your item arrived damaged, please contact us before taking action:

Email: info@chapterandcharmpaperco.com
Business Name: Chapter & Charm Paper Co